Terms and Conditions and Security at Blacketts Retreat
TERMS AND CONDITIONS AND SECURITY BLACKETTS RETREAT AT NEWHOUSES

You will be given keys for your room, the front door and the outbuilding which provides secure storage for bikes etc.
There is sufficient parking space for visitors' vehicles. Mobile phone signal is restricted to Orange and Vodafone although there is a public telephone box in the village. Wi-fi is available.

CAR PARKING AND TRACK TO BLACKETTS RETREAT AT NEWHOUSES

Car parking is available for guests’ near to guest accommodation and near the garage. Cars are parked here are at owners risk. The track from the main road to the accommodation is used at the owners risk and we accept no responsibility for any damage to vehicles or bikes when travelling or parked on our track.

DAMAGES AND BREAKAGES

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

CANCELLATION BY GUEST

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Blacketts Retreat Bed and Breakfast for either accommodation or other services that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we reserve the right to take legal action, through the Courts, to recover any outstanding debts.

CHANGES BY US

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or similar standard of room(s) within the local vicinity. Three star accommodation maximum. Should this establishment be more expensive than Blacketts Retreat we will pay the difference for the first night of your stay within reason. Our liability will not extend beyond these conditions.

KEYS

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.

LIABILITY

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

LOST PROPERTY

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

MISSING ITEMS

We reserve the right to charge for missing items.

PAYMENT

Outstanding payment for bed and breakfast booking is due on the morning of departure and we accept the following: Cash, Visa, PayPal, MasterCard, Maestro, American Express and personal and business cheques. We charge and additional £2 for card payments of £50 and below.

PETS

Pets are not permitted in the house or on the adjoining land. Well behaved assistance dogs are welcome.

PRICES

We reserve the right to change our prices at any time. This does not affect bookings already made.

CHANGE OF ROOM

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

SMOKING

Smoking is NOT permitted within any part of Blacketts Retreat Bed. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.